Terms of Business

Last updated April 7th 2021

1. Our website

Use of this website ( provided by Ronecare Limited ("Us") by your business, officers and employees, ("You") and any service contained within constitutes acceptance of these Terms & Conditions.

2. Customer Use

2.1 You should always check the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 Our website is only intended for use by adults, as defined as those aged 18 or over and who have sufficient capacity to enter into a binding agreement.

3. Account Integrity

3.1 As part of the registration process to access documents online, an account will need to be created including a username & password. It is your responsibility to ensure that the information you provide is accurate and not misleading. You cannot create an account with a username and password using the names and information of another person or using words that are the trademarks or the property of another party or vulgar, obscene or in any other way inappropriate.

3.2. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

3.3 You are responsible for your customer account and any actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

4. Product & Service Pricing

4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product or service is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable).

4.2 We reserve the right to alter all product and service pricing without notice.

5. Your Order

5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase a product or service.

5.2 Your offer is only accepted by us once we have emailed you to confirm the creation of your account and your username & password details and the product or service has been provided to you.

5.3 Product or service items not included within your account email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

6. Subscription Period

6.1 After satisfactory payment of the subscription fees and supply by us of your username and password you will have access to the website, and the products and services provided by the website for a period of 12 months.

6.2 After the first 12 months you will be offered a discounted renewal price as per our current pricing matrix. Access after the first 12 months is billed on a monthly basis.

6.3 If you have signed up on a monthly payment scheme, we will automatically renew your subscription at the end of your first 12 months utilising the agreed payment method.

6.4 After the first 12 months, you may terminate your subscription at any time.

7. Cancellation Rights and Refunds

7.1 As this is a business-to-business transaction no right of cancellation exists under The Consumer Protection (Distance Selling) Regulations 2000.

7.2 Full or partial refunds will only be given where the product or service provided by us is found to be inaccessible.

7.3 Refunds will not be given where we are unable to replicate the issue or the issue stems from the user or their equipment.

7.4 Where a refund is offered and accepted by you it will be made within seven working days of receiving your acceptance of a refund.

7.5 Where a deposit is paid towards a purchase, the deposit is non-refundable except where the product or service provided by us is found to be inaccessible.

7.6 Ronecare Limited is actively involved in, and promotes business to business transactions. Should a purchaser believe that his status is that of a consumer, and therefore has a right to cancellation under The Consumer Protection (Distance Selling) Regulations 2000, then in order to benefit from downloaded folders and files during the 14 day cooling off period permitted by the regulations, then the purchaser must specifically opt out of these regulations before gaining access to any material. The Company will, under such circumstances, withhold access to downloadable files until this cooling off period has passed. If the Purchaser has sought access, without opting out of the regulations, then Ronecare Limited will treat the purchaser’s status as that of a business, and the regulations will be deemed as to not to apply.

8. Access

8.1 We take all reasonable steps to ensure the website is available and functioning fully at all times. However, we do not accept any responsibility for "down-time" or poor performance of our fileservers or where the website or any associated service is unavailable for any reason, whether within or outside our direct control.

9. Disclaimer

9.1 We are not responsible for the accuracy of any content on the website nor any advertisements placed on the website.

9.2 We are not responsible for any links to third party websites from our website and the inclusion of any link does not imply an endorsement of a third party website by us.

10. Customer Complaints

We endeavour to respond to all customer complaints or queries within five working days.

11. Privacy

Ronecare Limited takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

12. Events outside our control

Ronecare Limited shall not be liable for delay or failure to perform any obligation under these Terms and Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

13. Licence

13.1 Ronecare Limited grants you a licence to access the content, information and services contained within our website for internal use only by you/your business.

13.2 This licence does not allow you to make our website, its content or our documents available via an intranet, where our website or a substantial part of its content is hosted locally on the intranet in question.

13.3 Our website design, layout, content, text or documents linked/contained within cannot be copied, edited or otherwise manipulated without our express prior written permission.

13.4 Our website or documents linked/contained within cannot be placed within the frame-set of another website.

13.5 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

13.6 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

14 Copyright

14.1 All file and folder content, databases, graphics, buttons, icons, logos, layouts, documents and look & feel are the copyright of Ronecare Limited unless expressly acknowledged as otherwise or provided by a user as part of content submission.

14.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

14.3 The resale of any of our proprietary documents or content is expressly forbidden by this agreement. We will pursue appropriate legal action against any client found to be distributing or reselling our proprietary documents or content to third parties by any method.

15. Reasonably Foreseeable Losses

15.1 Ronecare Limited will be liable for any losses incurred by you due to breaches of these Terms and Conditions by us, where such losses were reasonably foreseeable at the time the contract was made.
15.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.

16. Limitation of Liability

16.1 The contents of the folders and files made available to you (the files) and the information contained therein are models for general information and guidance purposes only and shall not be deemed by us to be comprehensive or to provide legal or other advice of any kind. For the avoidance of doubt Ronecare Limited is not engaged in providing legal or professional advice of any sort and if such advice is required, or necessary for the purposes for which you intend to use the information we provide, then the services of a lawyer or other professional adviser should be sought.

16.2 No responsibility is assumed by us for the information contained in the files or for any loss which may arise as a result of relying on such information and all liability is disclaimed in respect of such information to the fullest extent allowed by law.

16.2 Ronecare Limited makes no representations or warranties of any kind with respect to the contents of the files and disclaims all such representations and warranties. In particular you acknowledge that Ronecare Limited makes no express or implied warranties as to merchantability or fitness for a particular purpose of the files or as to their accuracy or completeness.

16.3 The information contained in the files may contain technical inaccuracies or typographical errors. Ronecare Limited shall have no liability to you in contract, tort or otherwise for any loss or damage which you suffer (whether direct, consequential or any other form of loss) as a result of any inaccuracy or error in the files or as a result of any default on the part of the Company. All liability howsoever arising for any such inaccuracy or error or any default is expressly excluded to the fullest extent permitted by law.

16.4 Neither Ronecare Limited nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the files. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

16.5  None of the exclusions or limitations in these Terms and Conditions are intended to limit any rights you may have under local law or other statutory rights which cannot be excluded, nor in any way to exclude or limit the Company's liability to you for death or personal injury resulting from the Company's negligence or that of the Company's employees or agents.

17. Severability

The paragraphs, sub-paragraphs and clauses of this Agreement shall be read and construed independently of each other. Should any part of this Agreement or paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

18. Waiver

Failure by Ronecare Limited to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

19. Entire Terms & Conditions

These Terms & Conditions set out the entire agreement and understanding between you and Ronecare Limited.  We reserve the right to change these Terms & Conditions at any time, without giving notice.

20. Jurisdiction

These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Our Contact Details

Our contact details are as follows:

Ronecare Limited
Rhodes Bank Chambers
184-188 Union Street


Company registration number: 10431304

Website Privacy Policy

This policy was last updated on 7th April 2021.

1. Data Protection Act 1998

We comply with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.

2. Our Services

We only hold the data necessary to offer services provided on our website.

3. Data Protection Register

Data is only used for the purposes described in our entry on the Data Protection Register.

4. Required Period

We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.

5. Data Storage

For administrative reasons data may be passed to and stored securely with third party service providers located outside the EEA (European Economic Area).

6. Email Updates

We regularly email website news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.

7. Our Promise

We never sell, rent or exchange mailing lists.

8. Data Shared With Partners

We may however share commercial and technical data with our partners where a customer has accessed and used our website via a site belonging to one of our partners. However, such information will also be subject to our partners’ privacy policies.

9. Email Options

If you subscribe to our email service via a partner site, that partner may wish to send you details via email of other products and services, which may be of interest to you. However when you subscribe directly to our email service you will be asked whether or not you wish to receive such emails.

10. Partner Privacy Policies

Please note that we only share data with partners that operate their own privacy policy.

11. Spam

In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (popularly known as Spam) to email addresses.

12. Product Updates

We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.

13. Email Content

All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.

14. Cookies

Our website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay.

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